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"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Jim Franklin,
Schroeder & Griffith



"Great material presented in an easy, straight-forward manner to enhance professional relationships with clients, staff and colleagues."
Robert Piacente,
Fagen, Friedman & Fulprost



"Very interesting seminars with lots of useful concepts that can be utilized in my everyday dealings with people - both professionally and personally."
Mark Braun,
Baker & Hostetler



"It is hard to come up with something fresh in a negotiation course. This one offers several gems."
J. Stanton Curry,
Gallagher & Kennedy



"The entire Basis of Influence series has exceeded my expectations and it is life-altering. Very worthwhile!"
Susan Valentine,
Robinson, Curley and Clayton