"Inspirational on high levels, both practical and down to earth. Every lawyer (as well as their family members, co-workers, bosses and subordinates) would benefit from this course. "

"Exceeded my expectations with practical tools on the little things that can dramatically improve communication with clients, counsel and colleagues."

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"Very interesting seminars with lots of useful concepts that can be utilized in my everyday dealings with people - both professionally and personally."

"Excellent course. Got me to focus more on alternate ways to meet client needs and is useful on more levels than you can imagine."