"This class provided tools for dealing with conflict arising from difficult personalities and will help me better navigate such situations and achieve better results for my clients."

"The course was excellent, insightful and lent itself to immediate application."

"The entire Basis of Influence series has exceeded my expectations and it is life-altering. Very worthwhile!"

"One of the best—and certainly the most practical—seminars I have taken on negotiation."

"The course exceeded my expectations. The workbook was excellent and the use of film clips made the course enjoyable."