"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"Great material presented in an easy, straight-forward manner to enhance professional relationships with clients, staff and colleagues."

"Very interesting seminars with lots of useful concepts that can be utilized in my everyday dealings with people - both professionally and personally."

"It is hard to come up with something fresh in a negotiation course. This one offers several gems."

"The entire Basis of Influence series has exceeded my expectations and it is life-altering. Very worthwhile!"