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"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith

"The class content exceeded my expectations with an unusual and effective approach to increase success and satisfaction as a lawyer by identifying challenges and taking responsibility for resolving them."

Linda Jane Smith,
O'Melveny & Myers

"The class was very enjoyable. It contains real life insight into how to effectively deal with everyone I deal with in the practice of law."

Deborah Truitt,
Truitt and Lyons

"The class had a lot of practical application and was valuable in that it gave practical pointers about how to best serve our clients. Implementation of this advice would better the reputation of lawyers as a profession. "

Tasha Pepper Dickinson,
Jones, Foster, Johnston & Stubbs

"I came to this class because I needed ethics credit and got a lot more! This class was quite a surprise and far exceeded my expectations."

John Stewart,
Attorney, Intellectual Ventures