On Demand Video

The Trusted Lawyer

Use calculator to show CLE credit for your state.

Tools to Inspire Trust and Credibility and Increase Influence Across the Board

Illustrated with colorful examples and anecdotes, this program examines the effects of a lawyer's credibility and trust on their ability to win arguments and influence people. Discover the consequences of unintentional communication, and become better equipped to meet your clients' objectives. Learn effective approaches to:

Inspire trust and credibility with clients and decision-makers.
Ethically increase influence with colleagues and opposing counsel.
Develop long-term professional relationships.
Attract and retain key clients.
Increase success in every aspect of your practice.

PRICE: $199.00



9:30 - 10:30		The Consequences of Unintentional Communication No time to return phone calls or give full attention to the person you are with? Understand what that says to clients and how to minimize the consequences of unintentional communication.

10:30 - 11:30		The Basis of Influence Lawyers attempt to exert influence in just about every aspect of their practice. Learn how to win over decision-makers and potential clients, and increase success with other lawyers and staff.

11:30 - 12:00		Improving Client Satisfaction and Maintaining Trust Blame, justification and excuses diminish trust. Understand what clients most want and how to give it to them even when you have to deliver bad news.

12:00 - 12:15		Break

12:15 - 1:15		Communicating with Clients and Getting Your Work Done A lawyer’s life can be stressful with a lot of time pressure. Learn strategies to meet clients and others’ needs, minimize stress and get your tasks completed.

1:15		Adjourn

Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"This class will be very useful, giving great practical analysis of ways to communicate and persuade, and help move my positions along in all parts of my life, professionally and personally."

Michael Jaskolsky,
Quarles & Brady

"Very interesting CLE. Extremely relevant, broadly applicable, and great concepts that will change my daily interactions with clients and others."

Jane Huang,
Hogan Lovells

"The Likeable Lawyer's program provided extremely valuable content for all levels of experience."

Mark Ruppert,
Holland & Hart

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith

"This was one of the best seminars I have participated in. The information was useful, practical, insightful and empowering. It was definitely more than I had anticipated or expected."

Therese Picard,
Daley & Orton