On Demand Video

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

Negotiate reasonable expectations with clients at the onset of the relationship.
Better manage clients with clear communication and ongoing status reviews.
Develop leadership skills that inspires confidence in clients.

PRICE: $99.00


9:30-10:30am		What Clients Expect This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.

10:30-11:30am		Establishing Client Guidelines Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"The most interesting and useful MCLE courses I have ever taken in my 20+ years of taking courses."

Jeremy Katz,
Pinnacle Law Group

"The content was excellent; different than any other CLE class I have taken and better. It provided extremely helpful training and actionable information that I can actually use in law, business and my personal life."

Robert Alexander Glenn,
Duke Energy

"Excellent course. Got me to focus more on alternate ways to meet client needs and is useful on more levels than you can imagine."

Michael J. Kiselica,
Attorney

"Inspirational on high levels, both practical and down to earth. Every lawyer (as well as their family members, co-workers, bosses and subordinates) would benefit from this course. "

Charlene Li,
Attorney

"Another excellent seminar from The Likeable Lawyer. The concepts learned are as important—no, more important—than the latest legislative or appellate update. Very useful and enlightening."

James Johnson,
Lommen, Abdo, Cole, King & Stageberg