On Demand Video

Needs Mapping: A Powerful Tool to Improve Working Relationships

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This program defines needs mapping, a tool used by successful lawyers to clarify the full range of their clients' needs and objectives. Using this tool helps reduce defensive posturing and increases cooperation and the discovery of creative solutions.

Develop a more thorough understanding of client objectives.
Dig beneath client positions to uncover their deeper interests.
Learn how to construct a needs map that leads to more satisfying results.

PRICE: $99.00


9:30-10:30am		What is a Needs Map? Lawyers often wrongfully assume they understand their clients' objectives, only to discover in the end that the client is dissatisfied with what the lawyer thought was a good result. Learn how to conduct an initial interview that results in a comprehensive list of needs and objectives and how this facilitates a greater likelihood of successful resolution.

10:30-11:30am		Exercises in Developing a Needs Map After understanding the efficacy of a needs map, participants will employ this tool in a variety of hypothetical examples. Through this practice, lawyers become more comfortable with the tool, and experience its benefits.

Jeffrey Stec

Jeffrey Stec, J.D. has been a licensed lawyer since 1992, having practiced in the area of complex-family matters, including estate, divorce, and child custody disputes. Jeff developed his collaborative skills by becoming a certified mediator and strategic planning facilitator, specializing in family issues. Jeff has developed an expertise in the collaborative resolution of disputes, and in addition to his work with The Likeable Lawyer, he is currently a sought-after consultant who works with non-profits and municipalities to fashion solutions to complex organizational and community issues. Jeffrey graduated with honors from the University of Michigan Law School, and earned a Bachelor of Arts in English with high honors from the University of Michigan.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"This class provides strategies for dealing with staff, superiors, adversaries and people in general that are workable and memorable, and can help better manage a stressful practice."

Denise Carlon,
Zucker, Goldberg & Ackerman

"Excellent course. Got me to focus more on alternate ways to meet client needs and is useful on more levels than you can imagine."

Michael J. Kiselica,
Attorney

"Excellent program with helpful insights for improving interactions with clients, co-workers and opposing counsel."

Ken Hoffmeister,
Merchant & Gould

"This class provided tools for dealing with conflict arising from difficult personalities and will help me better navigate such situations and achieve better results for my clients."

David Powers,
Rose Harrison & Gilreath

"The Likeable Lawyer's programs are dynamic and valuable, focusing you on the essence of how to achieve your professional goals."

Robert Converse,
Fulbright & Jaworski